Recorded live at Money20/20 Asia in Bangkok, this second of two special episodes, produced in partnership with audax, explores what it really takes to turn banking innovation into scalable, real-world impact across Southeast Asia. Host Debbie West was joined by: 1/ Ying Ying Tan, Global Head of Product Management & COO, Financing & Securities Services Standard Chartered Bank 2/ Tuan Bui, Director Products & Solutions, Techcombank 3/ Phitha Tanpairoj, Head of Products, Transactional Banking, Krungsri Bank 4/ Vivien Tan, SVP, Alliance Bank Ying Ying Tan, Global Head of Product Management at Standard Chartered, shares how banks are moving digital assets beyond strategy into execution. She explains why success depends on solving real client problems, building ecosystem alignment, and sustaining long-term investment, and why the real challenge is orchestrating innovation across complex, global organisations to deliver scalable, revenue-generating outcomes. We also hear from Tuan Bui, Director of Products and Solutions at Techcombank, who discusses Vietnam’s rapid banking evolution and why strong data foundations are critical to future transformation. He outlines the bank’s journey toward becoming AI‑first, the role of government-led sandboxes in enabling innovation, and how emerging markets are uniquely positioned to leapfrog into the next generation of financial services. Phitha Tanpairoj, Head of Transactional Banking at Krungsri Bank, explores the explosive growth of digital payments in Thailand and the shift toward embedded finance. He explains how mobile-first behaviour, real-time payment infrastructure and ecosystem integration are redefining how customers interact with financial services, and why banks must move beyond channels to meet customers directly within their digital lives. Finally, Vivien Tan, Senior Vice President at Alliance Bank Malaysia, reflects on the realities of large-scale transformation. She shares why modernisation is an ongoing process rather than a single event, the critical role of trust and education in driving adoption, and why sustained discipline, not crisis, is what ultimately determines long-term success. A practical, insight-driven episode focused on execution, scale and the operational realities shaping the next phase of banking transformation across Asia. Ying Ying Tan, Global Head of Product Management and Co Financing and Security Services, Standard Chartered Bank with Ying Ying Tan, Standard Chartered Bank Ying Ying Tan discusses the challenge of turning digital asset strategy into practical, scalable solutions that solve real client problems. She explains how her role focuses on connecting emerging technologies with tangible use cases, whether through settlement efficiency, collateral mobility or enabling around the clock financial services. She also highlights the complexity of delivering digital asset initiatives across 41 markets, each with its own regulations, operational workflows and market maturity. Rather than applying a one size fits all approach, Standard Chartered focuses on identifying common foundations while adapting to local nuances. The conversation also explores the importance of moving beyond sandbox environments and ensuring digital asset projects are commercially sustainable. Ying Ying explains why ecosystem participation, long term investment and institutional grade controls are essential for turning innovation into scalable financial infrastructure. Tuan Bui, Director of Products and Solutions, Techcombank with Tuan Bui, Techcombank Tuan Bui shares insight into Vietnam’s rapidly evolving banking sector and explains how the country’s relatively young banking industry has shaped its approach to transformation. He discusses the challenges many banks now face as earlier technology investments struggle to scale alongside growing customer expectations. Techcombank’s transformation journey has centred heavily on building strong data foundations, modernising infrastructure and preparing the organisation for AI adoption. Tuan explains how the bank’s next phase of strategy is focused on becoming an AI first bank, with every division exploring how AI can improve operations and customer experience. The discussion also touches on Vietnam’s growing innovation ecosystem, including government backed sandbox environments and the creation of International Financial Centres designed to encourage experimentation with emerging technologies. Phitha Tanpairoj, Head of Products, Transactional Banking, Krungsri Bank with Phitha Tanpairoj, Krungsri Bank Phitha Tanpairoj explains how Thailand has become one of the region’s leading digital payments markets, driven largely by the success of PromptPay and accelerated further by behavioural changes during Covid. He discusses the country’s shift from cash based payments towards a mobile first ecosystem, where digital payments are now deeply embedded into daily life. Rather than expecting customers to come directly to banking platforms, Krungsri is focused on embedding financial services into the digital channels customers already use. The conversation also explores how open banking, open data and alternative credit information could improve financial inclusion across Thailand and the wider region. By allowing consumers to securely share wider datasets, including utility and tax information, banks are gaining new ways to assess customers who may previously have struggled to access financial services. Vivien Tan, Senior Vice President, Alliance Bank Malaysia with Vivien Tan, Alliance Bank Malaysia Vivien Tan reflects on the realities of large scale digital transformation within traditional banking institutions. She explains that transformation is not an overnight process, particularly for banks managing decades of legacy systems and historical data. The discussion highlights the importance of balancing technology with customer trust and human interaction. While digitalisation continues to accelerate, Vivien argues that successful transformation still depends on maintaining strong relationships with customers and ensuring trust remains central to the banking experience. She also discusses how Covid accelerated digital adoption across society and banking, but stresses that sustaining transformation requires discipline, investment and long term commitment across infrastructure, software and operational readiness. AI, cybersecurity and fraud prevention are also highlighted as key challenges banks must continue addressing as digital ecosystems evolve. Closing Summary Across the episode, the guests share a clear message: successful digital transformation is not just about adopting new technology. It requires strong foundations, trusted ecosystems, scalable infrastructure and a clear understanding of how innovation delivers real value for customers, businesses and the wider financial system. In partnership with PRCA members receive 10 CPD points for listening to this podcast if they log it on the CPD programme. View episode
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