From Tokenisation to Payment Orchestration
with Eyal Nevo, CEO, Orchestra Solutions
Eyal Nevo begins by explaining how Orchestra Solutions evolved organically into the payment orchestration space long before the term itself became widely adopted. Originally operating within online faxing services, the business became deeply involved in PCI compliance, security and credit card handling, which led to the development of tokenisation solutions for the travel sector.
As customer needs expanded, the company built what it originally called a “universal payment gateway”, helping businesses manage multiple payment connections and processor integrations. During the Covid period, when many travel customers were heavily impacted, the business reassessed its positioning and recognised that it had already built the foundations of a payment orchestration platform.
Eyal reflects on how the market has matured significantly over the last five years, with payment orchestration moving from a relatively niche concept into a mainstream part of the payments ecosystem.
Building a Small Team Around Customer Relationships
A major theme throughout the discussion is Orchestra Solutions’ intentionally small and highly focussed team structure. Eyal explains that the company has designed both its infrastructure and operating model around automation, cloud based systems and simplicity, allowing the business to remain lean while still supporting global customer requirements.
This approach has also shaped customer relationships. Eyal highlights the company’s emphasis on honesty, transparency and accessibility, explaining that customers value being able to reach decision makers quickly without navigating layers of corporate structure.
He also discusses how keeping the team engaged comes from continuously introducing new challenges, projects and opportunities for innovation, with every member of the organisation closely connected to the wider success of the business.
Scalability, Flexibility and Expansion
Debbie and Eyal also explore the challenges businesses face as payment operations grow increasingly complex. Eyal describes how many organisations build payment systems incrementally as they expand into new markets, often resulting in fragmented infrastructure and disconnected payment integrations.
Rather than encouraging businesses to completely replace their existing setup, Orchestra Solutions positions itself as a future growth layer. Eyal explains that businesses can maintain current payment systems while using Orchestra Solutions as the foundation for future market expansion, alternative payment methods and new processor integrations.
The company’s infrastructure has been specifically designed to allow rapid onboarding of new payment processors and services, often in significantly shorter timeframes than larger competitors.
A Deliberate Approach to AI
The conversation also addresses AI and its growing influence within payments. Eyal explains that Orchestra Solutions has deliberately avoided embedding AI driven decision making directly into its platform.
Instead, the company focuses on providing the infrastructure, data and flexibility that allow customers to apply their own AI models and business logic where appropriate. Eyal stresses that businesses understand their own risk appetite and operational requirements best, and that Orchestra Solutions aims to support rather than dictate those decisions.
At the same time, he acknowledges the growing industry focus on agentic commerce and AI driven purchasing experiences. While cautious about some of the hype surrounding the topic, Eyal confirms that the platform is being prepared to support customers exploring these emerging payment models.
Looking Ahead
Towards the end of the episode, Eyal encourages businesses to think beyond their immediate payment requirements and instead build infrastructure capable of supporting future expansion and changing customer expectations.
He argues that many businesses underestimate how quickly payment complexity grows when entering new markets or supporting new payment methods, and that investing in scalable infrastructure early can prevent major operational challenges later.
Throughout the discussion, the central message remains consistent: payment orchestration is not simply about adding more payment connections, but about creating flexible, scalable infrastructure that evolves alongside customer growth and market change.
