Adam Moulson, Chief Commercial Officer at Griffin Bank
Adam Moulson, Chief Commercial Officer at Griffin Bank, discussed embedded payments and finance at Pay360, emphasising the need for banks to go beyond transactions and focus on deposits and lending for sustainable growth.
With over 20 years in financial services infrastructure, he highlighted the importance of investing in resilient technology, ensuring seamless money movement, and maintaining failover-ready systems. Effective communication during service disruptions is also crucial.
Looking ahead, he sees AI as key to improving efficiency and customer experience, though regulatory approval will be vital.
Griffin Bank’s priority over the next 18 months is enhancing its proprietary core banking system, expanding embedded banking and payments, and making its platform more accessible to developers.
Melanie Ockerse, VP of Account Management, EMEA at Entersekt
Melanie Ockerse, VP of Account Management, EMEA at Entersekt, discussed the company’s role in securing digital transactions for banks and fintechs. Entersekt provides a platform that protects both customer authentication and payment processes, combating increasingly sophisticated fraud attacks.
She emphasized the importance of modern tech infrastructure in fraud prevention, noting that many banks remain siloed, limiting data sharing and efficiency. Leveraging risk-based analytics, AI, and behavioural data—such as typing patterns and device usage—enhances fraud detection. Entersekt also employs silent authentication methods like browser IDs and passkeys to improve security without disrupting user experience.
Looking ahead, Ockerse highlighted the need for greater collaboration between banks and tech providers to enhance efficiency and fraud prevention. With account-to-account payments on the rise in the UK, she warned that fraudsters will likely target this growing sector.
Peter Harmston, Head of Payments Consulting at KPMG
Peter Harmston, Head of Payments Consulting at KPMG, discussed key themes at Pay360, focusing on the National Payments Vision (NPV) and its impact on banks and fintechs. He highlighted the push for alternative payment methods beyond cards, the fight against fraud through cross-industry collaboration, and the ongoing discussions around central bank digital currencies like Britcoin.
He emphasized the need for financial institutions to invest in modern technology infrastructure, citing security, resilience, and regulatory compliance as core drivers. Additionally, he pointed out key investment areas such as personalisation, data utilisation, and embedded finance.
Looking ahead, Harmston predicted further developments in embedded payments, digital wallets, and the potential evolution of super apps in the UK and Europe. He underscored the importance of staying competitive in an evolving payments landscape.
Ian Povey, CIO of Payments Technology at NatWest
Ian Povey, CIO of Payments Technology at NatWest, discussed upcoming industry changes at Pay360, highlighting three key themes: shifting focus from payment infrastructure to customer value, enhancing global payment interconnectivity, and embracing AI and quantum technology.
He emphasised the need for real-time core banking, resilient transaction processing, and effective data management to meet increasing customer expectations. AI’s acceleration and practical applications, alongside strong governance, will be crucial for improving customer experiences while maintaining security.
NatWest’s strategy over the next 18 months will prioritise customer experience, ensuring technology aligns closely with user needs. The bank aims to turn technological possibilities into tangible progress, adapting proactively to an evolving financial landscape.
Melinda Roylett, Managing Director of Merchant Services at Lloyds Banking Group
Melinda Roylett, Managing Director of Merchant Services at Lloyds Banking Group, highlighted key trends in payments, including omnichannel solutions, embedded finance, and expanded options for SMEs. Lloyds is developing Black Horse FlexPay, its own buy now, pay later solution, to support consumers and businesses alike.
To assist SMEs, Lloyds provides reliable payment processing and merchant cash advances, offering flexible financing based on sales. Roylett also emphasized innovation in omnichannel payments and embedded finance, positioning Lloyds at the forefront of industry advancements.
Looking ahead, she noted AI’s growing impact on payments, as well as the rise of frictionless transactions, where payments become more seamless through consumer data integration.
David Abbott, Vice President of Payments and Strategic Accounts at Tuum
David Abbott, VP of Payments and Strategic Accounts at Tuum, outlined the company’s role as a core banking provider, offering accounts, lending, and payments modules while enabling banks to integrate other services externally.
He stressed the need for banks to transition from outdated legacy systems to API-enabled platforms supporting ISO 20022, enhancing user experience and data-driven customisation. Tuum helps banks address challenges, explore opportunities, and enter new markets through rapid, proof-of-concept deployments.
Abbott highlighted Tuum’s low-code system, which seamlessly integrates AI-driven decision-making, unlike rigid legacy platforms. He predicted digital wallets becoming central to banking, merging services like cards, lending, and deposits under one platform.
Additionally, AI and robotic process automation (RPA) will streamline operations, cut costs, and improve efficiency.
Centralising banking services, he noted, would boost agility, enabling personalised pricing and stronger customer retention.
